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Core legal policies that govern the use of our website and services.
The rules that govern the use of our website and the digital services provided by WebMakeSite.
Read MoreHow we collect, use, store and protect your personal information when you use our website and services.
Read MoreAccepted payment methods, billing terms and payment schedules applicable to all our services.
Read MoreEligibility conditions, request procedure and timelines for refunds on purchased services.
Read MoreHow clients can cancel a service and what happens to the work already completed.
Read MoreThe standards, scope and manner in which WebMakeSite delivers its digital services.
Read MoreLimits of our responsibility, including results, third-party platforms and website information.
Read MoreRenewal terms for domains, hosting, business email, maintenance and other recurring services.
Read MoreProtection of content, designs and materials on our website and how to report misuse.
Read MoreOwnership and usage rights for designs, code, creatives and other deliverables.
Read MoreOfficial channels for reaching WebMakeSite and how we communicate with clients.
Read MoreHow to raise a complaint and how we review and resolve it within a defined timeframe.
Read MoreSafeguards and practices we follow to keep client and user data secure and lawful.
Read MorePermitted and prohibited ways of using our website and online services.
Read MoreTerms that define how we plan, deliver and support every client project.
The formal agreement between WebMakeSite and the client covering services, responsibilities and terms.
Read MoreHow deliverables are defined and how work outside the agreed scope is handled.
Read MoreHow timelines are set, what can affect them and how revised dates are communicated.
Read MoreHow and when completed work, files and access are handed over to the client.
Read MoreThe number of revisions included and the process for requesting additional changes.
Read MoreTerms specific to website projects, from design and features to testing and launch.
Read MoreSupport, updates and routine upkeep covered under website maintenance plans.
Read MoreTerms for domain registration, hosting services, SSL and related server resources.
Read MoreHow website data is backed up and restored in case of loss or failure.
Read MoreScope, activities and disclaimers for our search engine optimization services.
Read MoreTerms for content creation, posting, account management and reporting on social platforms.
Read MoreGuidelines for running Google Ads, Meta Ads and other paid advertising campaigns.
Read MoreHow ad spend is approved, managed and kept separate from management fees.
Read MoreTerms for logos, branding and creative work, including approvals and usage rights.
Read MoreProcess, revisions and delivery terms for promotional videos and editing work.
Read MoreHow AI-generated images, videos and voiceovers are created, reviewed and delivered.
Read MoreTerms around external platforms, tools and providers that our services depend on.
Read MoreHow client accounts are accessed securely and kept protected during a project.
Read MoreOur commitment to keep client business information private, including NDA terms.
Read MoreHow approvals are given and how project communication is handled.
Read MoreSituations in which services may be temporarily paused and how they are resumed.
Read MoreConditions and process for ending a service agreement by either party.
Read MoreSteps we follow to receive, investigate and resolve client complaints.
Read MoreClear terms for payments, taxes, subscriptions and refunds.
Advance amounts required before work begins and how they are applied to the project.
Read MoreTerms for paying project fees in installments, including amounts and due dates.
Read MorePayments linked to project milestones and the approval needed at each stage.
Read MoreReminders, follow-ups and actions that may apply when payments become overdue.
Read MoreHow GST and other applicable taxes are charged and shown on quotations and invoices.
Read MoreTerms for recurring monthly plans, billing cycles and renewals.
Read MoreHow approved refunds are calculated, processed and returned to the client.
Read MoreConditions, validity and limitations that apply to offers, discounts and promotions.
Read MoreDetails of our 30-Day Money-Back Guarantee, eligibility and the request process.
Read MoreHow we handle software, source code, licences, data and security.
Rules for using software, tools and licences provided or used in client projects.
Read MoreWho owns the source code and when rights are transferred to the client.
Read MoreLicence terms for fonts, stock images, plugins, templates and other resources.
Read MoreHow long data is kept and how it is securely deleted when no longer needed.
Read MoreSteps we take to detect, contain, report and resolve a data security incident.
Read MorePrivacy practices and rights related to AI-generated content and the data used to create it.
Read MoreTechnical and organisational measures that protect our systems and client data.
Read MorePolicies and agreements that guide our team and workplace.
Standard appointment terms outlining role, joining details and employment conditions.
Read MoreTerms of employment covering duties, compensation, notice period and conduct.
Read MoreGeneral HR guidelines for a professional, fair and productive workplace.
Read MoreEligibility and calculation of incentives, bonuses and commissions.
Read MoreWorking hours, attendance rules, leave types and the approval process.
Read MoreEmployee obligations to protect client and company information.
Read MoreResponsible use of company devices, accounts, software and internet access.
Read MoreEligibility, expectations and security requirements for remote work.
Read MoreTerms for interns and trainees, including learning scope, duration and conduct.
Read MorePrevention of sexual harassment at the workplace and the complaint process.
Read MoreHow dues are calculated and settled when an employee leaves the company.
Read MoreOperational policies that keep our business reliable and transparent.
Steps to start a new client engagement smoothly, from enquiry to project kickoff.
Read MoreHow client identity and business details are verified before services begin.
Read MoreExpected availability of our services and support, and what may affect it.
Read MoreSupport channels, working hours and response expectations for clients.
Read MoreHow unresolved issues are escalated to senior team members for faster resolution.
Read MorePlans that help us keep services running during unexpected disruptions.
Read MoreHow events beyond our reasonable control affect obligations and timelines.
Read MoreHow potential conflicts of interest are identified, disclosed and handled.
Read MoreStandards and terms for working with vendors, freelancers and business partners.
Read MoreHow business, client and financial records are maintained and retained.
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